Privacy Policy
Last updated: August 2026 · Applies to drcalm.in, operated by Dr Calm.
What we collect
- Order details: name, phone number, delivery address, and pincode — collected at checkout to fulfil your order and send delivery updates.
- Payment: online payments are processed entirely by Razorpay. We never see or store your card, UPI, or banking details — we store only the payment reference ID and amount.
- Phone number: your number is used for order confirmation, delivery coordination, and order-related support.
Tracking & analytics we use
We use the following third-party tools, which set cookies or similar identifiers:
- Meta Pixel & Conversions API (Facebook/Instagram ads): measures whether our ads lead to orders. Order events may include hashed contact details (phone/email) so Meta can match conversions to ad clicks.
- Google Ads tag (gtag.js) & Enhanced Conversions: the same purpose for Google Search ads, including hashed email/phone for conversion matching.
You can limit ad tracking via your browser's cookie controls, and through the ad preference settings in your Facebook and Google accounts.
How we use your data
- To process, ship, and support your order (shared with our courier partner Delhivery for delivery).
- To contact you about your order on phone, SMS, or WhatsApp — including if a checkout was left incomplete.
- To measure and improve our advertising and website.
We do not sell your personal data. We share it only with the service providers named above (Razorpay, Delhivery, Meta, Google) and only as needed for the purposes described.
Data retention & your rights
Order records are retained as required for accounting and replacement service. You may request a copy of your data, correction, or deletion (subject to legal record-keeping requirements) by messaging us on WhatsApp.
Contact
Privacy questions: message us on WhatsApp. We respond within 7 business days.