Replacement & Refund Policy
Last updated: August 2026
6-month warranty
If your Dr Calm massager is defective or stops working under normal home use within 6 months of delivery, we replace it free of charge — no courier fees, no service-centre visits, no forms. Full terms, including what isn't covered, are in the Warranty policy.
- Message us on WhatsApp with your order ID and a short video of the issue.
- Arrived damaged or something missing? Tell us within 1 day of delivery, with a full, uncut unboxing video starting from the sealed outer courier package — this is mandatory for damage claims. Record before you open the parcel.
- We arrange a reverse pickup from your address and dispatch the replacement — usually the same week.
Refunds
- If we cannot provide a replacement (e.g. out of stock, unserviceable pincode for reverse pickup), we issue a full refund.
- Prepaid refunds go back to the original payment method within 5–7 business days of approval.
- COD refunds are made by UPI/bank transfer to the account you share, within 5–7 business days.
- If a prepaid order is cancelled before dispatch, the refund is automatic and full.
What isn't covered
Change of mind after use, physical damage after delivery, and liquid damage — the full exclusion list is in the Warranty policy. We are a small brand — the warranty is genuinely no-questions-asked for genuine issues, and we ask for the same fairness in return.
How to raise a request
WhatsApp us with your order ID (looks like DRC-1042) and the video.