Warranty & Replacement Policy
Last updated: August 2026
6-month warranty — active automatically
Every Dr Calm massager carries a 6-month warranty that starts automatically on the day your order is delivered. There is nothing to register and no card to fill — your order ID (looks like DRC-1042) is your warranty.
- Covers manufacturing defects — the unit stops working, won't charge, a mode fails — under normal home use.
- We replace the unit free of charge — no courier fees, no service-centre visits, no forms.
- We arrange a reverse pickup from your address and dispatch the replacement, usually the same week.
Physical damage is not covered — with one exception
The warranty does not cover physical damage (cracks, breaks, dents, liquid damage). The only exception is a unit that arrives damaged in the courier package. For that:
- You must tell us within 1 day of delivery.
- A full, uncut unboxing video is mandatory — it must start before the sealed outer courier package is opened (shipping label visible), run continuously through opening the product box, and clearly show the damage or missing item.
- Without this video, or after the 2-day window, arrival-damage claims cannot be accepted — it's the only way we can verify the unit was damaged in transit before it reached you. Press record before you open the parcel; it takes two minutes and protects you completely.
What the warranty does NOT cover
- Physical damage after delivery — drops, cracks, crush damage, or a unit that "fell while massaging".
- Water or liquid damage of any kind (spills, washing the unit, using it over wet clothing or oils/balms).
- Cut, torn, bent, or chewed straps, cables, or plugs — including damage by children or pets.
- Units opened, repaired, or tampered with by anyone other than us — broken seals void the warranty.
- Charging with non-standard adapters beyond 5V/2A, car chargers, or damaged cables.
- Normal wear: strap velcro weakening, silicone discoloration, cosmetic scratches that don't affect function.
- Units bought second-hand or from any seller other than drcalm.in — the warranty belongs to the original order.
- Change of mind, or "it works but I don't like it" returns.
- Claims we can't match to an order (no order ID or ordering phone number), or damage claims without the required unboxing video.
How to claim
- WhatsApp us with your order ID, or the phone number you gave while ordering.
- Arrived damaged → within 1 day, with the full unboxing video. Stopped working later → a short video of the issue is enough.
- We confirm the claim, arrange reverse pickup, and ship your replacement.
If a replacement isn't possible (out of stock, unserviceable pincode for reverse pickup), we issue a full refund instead — see the Replacement & Refund Policy.